Privacy Policy

Last updated: December 23, 2025

1. Introduction

At V!KiNG ("we", "us", or "our"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online raffle platform and related services.

2. Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

  • Name and contact information (email, phone number)
  • Account credentials (username, password)
  • Payment information (processed securely by our payment processors)
  • Profile information and preferences
  • Communications with us

Usage Information

We automatically collect certain information when you use our services:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, features used)
  • Location information (approximate location based on IP)
  • Cookies and similar tracking technologies

Payment Information

Payment information is processed by our secure payment processors (Stripe) and is not stored on our servers. We receive confirmation of successful payments and basic transaction details.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Service Provision: To provide, maintain, and improve our raffle platform
  • Account Management: To create and manage your account and preferences
  • Payment Processing: To process transactions and send receipts
  • Communication: To send important updates, winner notifications, and customer support
  • Security: To detect and prevent fraud, abuse, and security incidents
  • Legal Compliance: To comply with legal obligations and enforce our terms
  • Analytics: To understand user behavior and improve our services
  • Marketing: To send promotional offers and platform updates (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With Your Consent

When you explicitly agree to share information

Service Providers

With trusted third-party service providers who assist our operations (payment processors, email services, analytics)

Legal Requirements

When required by law, court order, or government regulation

Business Protection

To protect our rights, property, and safety, or that of our users

Winner Announcements

Winner names and locations may be publicly displayed (first name and last initial only)

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
  • Secure password hashing with bcrypt
  • Regular security audits and updates
  • Limited access to personal data on a need-to-know basis
  • Secure payment processing through certified providers
  • Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze usage patterns:

  • Essential Cookies: Required for basic platform functionality
  • Analytics Cookies: Help us understand how users interact with our platform
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used for promotional purposes (with consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Account data is typically retained while your account is active and for a reasonable period thereafter for legal, regulatory, and business purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access

Request a copy of your personal data

Correction

Request correction of inaccurate data

Deletion

Request deletion of your personal data

Portability

Request transfer of your data

Restriction

Limit how we process your data

Objection

Object to certain data processing

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@vikingraffles.com
Data Protection Officer: dpo@vikingraffles.com
Address: V!KiNG Raffles Ltd, 123 Raffle Street, London, UK
Phone: +44 20 1234 5678

We will respond to your inquiries within 30 days of receipt.

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